Ricoh believes in the value of real partnership. When you choose to work with us, you’re getting a partner who understands your business challenges and can bring in a dedicated team of experts that can work as an extension of your staff and provide true collaboration, flexibility and scalability—the exact expertise required—exactly when it is needed.  This approach gives you the best of both worlds, outside expertise and full strategic control.

By following a five-phased process that travels from initial discovery to full-blown partnership, Ricoh works with you every step of the way and adapts our recommendations to your business model to create a journey of continuous improvement, so you can reach and sustain your business goals.

Ricoh can engage your organization at any stage of this process to help develop, execute, and/or monitor a comprehensive improvement strategy that can optimize your critical business processes, break down information silos in your organization, make your workforce more effective, and give your business the strong competitive advantage you need to be successful in the new world of work.

Click on each phase
to learn more below

How We Engage - Understand

In the “Understand” phase, we work with your team to gain a deeper knowledge of your current state and where you want your business to go. Through this highly consultative process, we’ll analyze your strategic goals, financial objectives, critical information processes and engage in an in-depth assessment of your current information and technical infrastructure.

Ricoh’s Services are configured to align with each of our customers. Learn how we engage and deliver each Ricoh Service.

How We Engage - Improve

The "Improve" phase focuses on the creation of a plan aimed at achieving your business goals that includes critical metrics and key performance indicators. This is the phase where we work with your team to design a new information infrastructure.

But what sets our approach apart is our ability to provide the professional support you need to help make sure that end-user behavior and actual results align with your expectations. Too often, well-designed strategies collapse shortly after launch because the actual users are unclear on what – and why – change is being made.

Ricoh’s Services are configured to align with each of our customers. Learn how we engage and deliver each Ricoh Service.

How We Engage - Transform

The "Transform" phase is where we work with your team to deploy our services and focus on improving the way your entire organization works, collaborates and shares information.

By delivering the right information, at the right time, in the right form, we can help you control costs and boost employee productivity. We do this by providing your workforce with the tools and infrastructure they need to make effective business decisions.

Ricoh’s Services are configured to align with each of our customers. Learn how we engage and deliver each Ricoh Service.

How We Engage - Govern

The "Govern" phase is where we monitor the enterprise-wide adoption of new business practices against previously defined key performance indicators.  we provide customized reports that include finely measured metrics which show how well your enterprise is performing.

Ricoh’s Services are configured to align with each of our customers. Learn how we engage and deliver each Ricoh Service.

How We Engage - Optimize

The “Optimize” phase leverages what we learned during the “Transform” and “Govern” phases and drives continuous improvement toward your desired state.  Your business is almost always going to go through changes. Acquisitions, expansion, new competitors and economic shifts will create new challenges, as well as new opportunities. Ricoh xperts can serve as an extension to your staff and help guide your enterprise through changes — and help you realize deeper savings and greater productivity gains through continuous workflow improvement.

Ricoh’s Services are configured to align with each of our customers. Learn how we engage and deliver each Ricoh Service.

Improve Transform Govern Optimize Understand