Ricoh can help ensure a successful engagement by monitoring and optimizing service delivery processes so you meet every single one of your objectives and goals.
We’ve based all of our standards on top methodologies from around the world on the ITIL methodology. After implementation, the Service Management team assumes day-to-day responsibilities to ensure the quality of services used to transform, operate and optimize your improved information infrastructure.
Benefits of Ricoh Service Management:
- Provides single point of contact delivery accountability at a country, region or global level
- Enhances customer and end-user satisfaction levels
- Follows a central governance process to ensure operational support standardization
- Ensures we adhere to agreed upon Service Level Agreements (SLAs)