Information Security & GovernanceThe challenge of protecting business critical information has never been greater – and neither has the cost of failure. The challenge facing most businesses is the serious security risks and compliance issues caused by the advent of “Bring Your Own Device” (BYOD) and “Social, Mobile, Analytics and Cloud” (SMAC), including internal and external collaboration platforms. 


Protect Your Business from Threats

Securing access to your critical information is essential to protecting your company and brand strength. From sensitive customer data to the corporate material that forms the basis of your competitive strength – even the often-overlooked images of confidential data stored on hard drives of multifunctional printers – your information is at risk. And today, it’s harder to protect this data than ever before.

  • The average organization now experiences a staggering 1,400 security attacks each week. And the situation is likely to become even worse, as more resources are moved outside the firewall.1
  • In the face of these challenges, it’s not surprising that the confidence CIOs have in effectively responding to these crises has decreased from 37 percent in 2011 to just 26 percent in 2013.2

How global organizations approach the challenge of protecting personal data

Source: Accenture, “How Global Organizations Approach the Challenge of Protecting Personal Data”

In addition to that, you also need to provide your customers with 100 percent uptime, without interruptions caused by Denial of Service (DoS) attacks or Advanced Persistent Threats (APTs).

Ricoh can help by extending your security reach to the very edge of the information enterprise, including both mobile platforms and document devices, to decrease risk and ensure maximum protection of customer and other critical data.

Manage the Risks and Costs of Non-Compliance

It seems that nearly every week, there’s another story about a company whose customer data has been breached. The costs of failing to protect your customers’ personally identifiable information (PII) can include not only fines and lawsuits but irreparable damage to customer trust and loyalty.

To provide your customers with peace of mind, you need to be able to demonstrate compliance with key regulations governing the security and availability of business information, including:

  • Sarbanes-Oxley (SOX) in the US, and international equivalents like Bill 198 in Canada, the Financial Instruments and Exchange Law in Japan, and the EU Data Protection Directive
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Service Organization Control (SOC) 1, 2, & 3 (formerly known as SAS 70)
  • Gramm-Leach-Bliley Act (GLBA)
  • Health Insurance Portability and Accountability Act (HIPAA)

And the requirements to protect sensitive information are not just limited to digital data. Over 30 percent of business information — especially customer data — resides on paper, with many processes comprising both paper and electronic workflows.3 No matter the format, Ricoh can help you secure your critical data.

Develop a Strong Risk Management and Information Governance Strategy

With the increasing value of business information and the need to prioritize its security, c-level executives are expanding their information governance efforts beyond IT alone to processes specific to different Lines of Business.

Internal security threats and lapses can be addressed with well-articulated information governance policies, strong employee training and a more secure information infrastructure that covers information and technology throughout its lifecycle – from introduction to its secure destruction.

The Bottom Line

Your growth and competitive strength depend on securing your information and operations against the unknown. When your operations are up and running continuously — with no significant disruptions or breaches — customer trust and loyalty will bolster existing revenue streams and drive future business, helping you avoid the significant costs of non-compliance.


1 2013 CIO insights from the Global C-suite Study – IBM, November 2013

2 Harvey Nash CIO Survey 2013

3 IDC White Paper sponsored by Ricoh, “It's Worse than You Think: Poor Document Processes Lead to Significant Business Risk,” doc #6352, June 2012.

Taking a proactive approach to risks to your business information and operations protects your bottom line today — and positions you for significant growth in the future. After all, a successful track record in monitoring and managing security and uptime inspires a level of trust that can’t be easily replicated – one that increases customer loyalty and keeps stakeholders invested in your future.

The Value of Trust

When you have comprehensive and robust security and governance policies, you build a track record that inspires confidence and trust. What does that mean for your business?



  • Your customers remain loyal and high value, knowing that access to their private information is protected and tightly controlled — and that they can always count on you being up and running to supply them with the products and services they need, when they need them.
  • Your board and shareholders have confidence that their investments with you are safe, with critical information – including trade secrets, financials and strategic planning – secure from advanced threat agents, competitors and disgruntled employees.

When your business makes headlines, let it be about your accomplishments, not about data security breaches that damage your business and reputation. Trust, after all, is the hardest thing to earn back.

Continuous Operations Improve Your Bottom Line

Your business needs to be up and running 24 hours a day, 7 days a week. It’s not just critical to your bottom line, but it’s also important for the productivity and efficiency of workers across the enterprise, as well as your partners and suppliers. And it’s your ability to monitor your infrastructure for potential security and performance problems that will help prevent slowdown and downtime. 

At a time when 70 percent of CIOs will increase enterprise exposure to risk in order to accelerate business agility through increased cloud adoption,1 you need to have in place the ability to rapidly handle and recover from problems – whether it’s from a backup or the disaster recovery plan you have in place. Of course, you need to also accomplish these objectives without diverting your IT staff from more strategic goals. No wonder businesses are increasingly looking to outsource routine infrastructure tasks.  

Secure Your Foundation for Growth

For rapidly growing companies, a clearly defined risk management and information governance strategy helps protect you as you expand to areas with differing compliance requirements. And one study estimates that two-thirds of CIOs plan to invest more in mobility over the next year, while 58 percent of CIOs will enhance cloud-related technology.2 Knowing how to balance these growth challenges via careful monitoring and measurement of your performance against governance, risk management, and compliance objectives will let you confidently build a more agile infrastructure and reduce operating costs. 


1 “IDC Releases Market Predictions for 2014: CIO Agenda” – December 2013

2 Harvey Nash CIO Survey 2013

Ricoh can help design, construct, maintain, and optimize a robust information infrastructure that meets your governance, risk management, and compliance objectives. From consultation to infrastructure monitoring, we can help you identify and put an end to vulnerabilities before a costly crisis erupts. And we practice what we preach. For the last ten years, Ricoh has earned ISO 27001 accreditation for all of our global sites – the only company in the document industry to do so.

Managed Document Services: The Value of Trust

Ricoh Managed Document Services help you better understand how your organization accesses, uses and stores all of your sensitive information – both internally and externally. We adapt and optimize your business processes so they better align with your security and governance policies, so you can establish the kind of track record that inspires trust and confidence in customers and stakeholders. And we’ll partner with you to manage your growing infrastructure, so you can rest easy knowing that end-of-life devices don’t present a security risk.


IT Infrastructure Services: Continuous Operations Improve Your Bottom Line

Ricoh IT Infrastructure Services help ensure that your business operations are always online and available for your customers, while maximizing the productivity of your employees, partners and suppliers. Our experienced consultants can help identify weaknesses in your infrastructure and recommend the right solutions – always in line with your security and governance policies. By offloading time-consuming but vital monitoring and maintenance work that detects and fixes vulnerabilities throughout your network, it frees up your IT staff to attend to more strategic business issues that can help boost productivity and your bottom line. And if there is a disruption, we help you recover rapidly by implementing backup and disaster recovery operations, both on-site and in the cloud.

Business Process Services: Secure Your Foundation for Growth

Security is at the heart of all Ricoh Business Process Services. We work tirelessly to mitigate risks to the confidentiality, integrity, and availability of your critical information whether it’s on-site or in the cloud, for greater document security, regulatory compliance and accountability. And of course, everything we do will adhere to your security and governance objectives as you continue to expand your operations and grow your mobile infrastructure.