About the Customer

Coor Service Management is the leading service provider in the Nordics. The company provides a wide range of workplace, property and industrial services for corporate businesses and public organisations. Coor employs more than 7000 people, many of whom are based at customers’ premises.


Managing a remote workforce can be a challenge. Maintaining regular face-to-face contact with staff is essential but travelling impacts on work time productivity and adds cost to the business. Keen to explore new ways of working, Coor was looking for a solution that would facilitate face-to-face communication without the need for travel.


Ricoh’s ‘Room in a Box’ is a virtual meeting facility which can be scaled to suit customers’ operational needs. Eliminating the need for upfront investment, Ricoh provides the facility as a Pay As You Go service.

Meeting rooms in Coor’s Helsinki, Stockholm, Oslo and Copenhagen offices are equipped with static video conferencing facilities. A wall-mounted twin-screen display with integrated video camera provides the means for employees to interact via a live video link whilst sharing computer generated presentations, gantt charts and spreadsheets.


In the 18 months since the system was introduced, Coor has seen a 325-day reduction in travel time.

The solution has proved to be 100% self-financing. A substantial reduction in travel expenditure, enjoyed by the company, more than covers the cost of usage.

“Video conferencing was a natural step for us. It is has improved the life quality of our employees and is saving us money. With Ricoh, there was no upfront investment; we just pay for what we use.”

– Mattias Wahlgren, IT Manager, Coor Service Management

Get the Whole Story

Download the Complete Case Study

Learn More About

More Case Studies

Visit the “Process Imperative” (Business Insights for better information processes)