Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services

About the Customer

Westpac is a banking leader in Australia, New Zealand and the near Pacific region. It maintains offices in key financial centres around the world including London, New York, Hong Kong, Beijing, Shanghai, Mumbai and Singapore. Employing close to 40,000 people, Westpac is ranked in the top five listed companies by market capitalisation on the Australian Securities Exchange Limited (ASX).


Westpac’s workplace print technology environment was in need of a refresh. They wanted a single vendor that could provide consistent levels of service and response times, a pricing model that would give them visibility of their print performance, high levels of document security, improved access to document workflow and a reduction in their paper and consumables waste.


Ricoh’s MDS project team conducted extensive workshops and interviews, with key stakeholders across the bank’s wide enterprise, to fully understand the drivers for change. Ricoh proposed a tailored solution to meet Westpac’s immediate and long-term requirements.

Ricoh provided a mix of suitable multifunction devices (MFDs), on-site valet staff, fleet management and reporting software, coupled with a comprehensive project and change management approach. Ricoh designed and installed the technical solution which would later be deployed into production across 900+ locations.

Equitrac software tools were implemented for cost tracking, leveraging existing user information from the Westpac LDAP directory. Ricoh worked with Westpac to agree on the Standard Operating Environment for all devices in the enterprise, which could be governed remotely.


A process of formal quarterly reviews by on-site MDS personnel continues to demonstrate productivity savings for Westpac, as well as improved workflow efficiencies and waste reduction. Westpac management now has greater visibility over performance and improved control and governance – thanks to Ricoh’s customized Equitrac reporting and management software.

Westpac no longer needs to deal with multiple vendors – everything is managed under one document services contract, saving time and effort.

Most importantly, Ricoh is helping Westpac manage its entire print environment, with a complete fleet of Ricoh printers that intelligently switch off when they’re not in use. Westpac’s print policy has helped change user behavior by providing Follow You printing, which means users can print from devices across the enterprise.

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