In the digital age, where mobility, cloud and Big Data have become key drivers, it’s no surprise that companies actively seek ways to enhance their business systems and processes. But although technologies have a large role to play, they’re only effective if they integrate with your current working environment. Business managers are closely attuned to the unique characteristics of their departments’ processes and—rightfully so—should have a say in the decisions affecting them.
Ricoh Application Services study your existing systems and processes to create the best possible fit between business applications, innovative technologies and the processes they are designed to enable, helping you to:
- Increase infrastructure agility and employee productivity
- Enhance customer relationships and interactions
- Reduce business cost and risk
Our services cover every aspect from start to finish: consulting, customization, implementation, support and maintenance. With Ricoh Application Services, you will have the right solutions in place so you can better focus on the core business activities.
Improve Infrastructure Agility for Greater Productivity
Solutions may be specific to one department or may be much broader in scope. Whatever the case, integrating new applications tightly with existing processes and workflows helps make your overall infrastructure more agile and responsive—which in turn makes your workforce more productive.
Enhance Customer Relationships and Interactions
Your customers expect service to be fast and in the form (mobile, text, person-to-person) most convenient to them. The right processes supported by the right applications, and deployed in the right way, enable your workforce to exceed these expectations and deliver an outstanding customer experience.
Reduce Business Cost and Risk
Information management is tricky business, prone to a certain amount of error. Unfortunately, this is often costly for you and your business. But finely-tuned business applications reduce the risk for these errors. Across the enterprise, you’ll see it takes less time and labor to complete critical business processes. And with Ricoh’s careful planning and stewardship, we help you comply with relevant security regulations. When cost and risk go down, profit can go up.
Examples of Ricoh Applications Services
Insurance Claims Processing
Claims processing is a mission-critical process for any insurance organization. And while the specifics of the process may vary across firms, virtually every organization has opportunities to automate manual processes, better integrate systems and workflows, and improve start-to-finish speed, accuracy and effectiveness. It is especially important for insurance organizations to handle large, complex claims with greater speed and cost efficiency. Ricoh can enhance security and compliance of the claims process while improving business agility by providing access to the right information at the right time from anywhere. Ricoh will do this by targeting the capture, transformation, classification, and validation of information during various stages of your claims processing work streams, leveraging our end-to-end document and information management suite of offerings.
Healthcare Intelligent Forms Management
Many hospitals and health care systems are drowning in paperwork. Unfortunately, a lot can go wrong with these paper-based processes and workflows. Healthcare providers recognize these issues but lack the resources to efficiently implement a solution. Ricoh’s Healthcare Intelligent Forms Management quickly and affordably extends the reach of applications to all users so hospitals and healthcare organizations have the information they need to operate efficiently and effectively. More than just an electronic version of a paper form, Intelligent Forms Management quickly captures, verifies and moves data where it is needed most — the critical business systems that healthcare providers use to run their enterprises.