In order to take your business to the next level, you need more than just a plan and a good idea. You need the right business processes, powered by the latest technologies and delivered by top talent from around the globe. When you have them, your business will:
- Better adapt to fast-changing conditions
- Improve employee and customer satisfaction
- Reduce operating costs and boost your bottom line
Seeing these benefits for your business is just a step away with Ricoh. Through a unique delivery model that is more flexible than traditional Business Process Outsourcing (BPO), we begin by helping you evaluate the way that information flows within your business – from start to finish. Then, we’ll help you redesign, implement and manage an enhanced set of business processes that’s based on our decades of experience and tailored to your unique needs.
A faster, more agile business
Every business is different, so we never take a one-size-fits-all approach. We look at your methods and needs first, in order to find the right ways to streamline and optimize your processes and help grow your business. But though the methods may be different depending on the business, our end goal is always the same: to help your employees, customers, distributors or resellers get anytime, anywhere access to critical business information in the format that is most useful to them. And we always tailor our approach so that your organization can be more agile and responsive to changes in your marketplace. No matter what your needs, Ricoh can help.
Improved employee and customer satisfaction
Time isn’t just money. It’s also customer goodwill. After all, who wants to be on hold for two hours?
Ricoh Business Process Services can help you deliver a quality customer experience by making your customer-facing employees’ lives easier, as well as those of your customers, distributors or resellers. But the benefits extend far beyond the customer experience. From HR to the mailroom, Ricoh Business Process Services can empower employees, boost productivity and foster collaboration and communication across departments.
It all starts with freeing front-line sales and service staff from routine document and information management tasks, so that they can focus on delivering a more personalized customer experience. Then, we look at what’s going on behind the scenes, to see if there are improvements that can be made to promote efficiency and employee engagement across the organization.
With better processes, your teams can collaborate across departments to provide a first-class experience, both internally and externally, and help deliver timely, high quality products and services to your customers.
More efficiency, less overhead
According to research firm Gartner, it’s not uncommon for standard, run-the-business type of activities to eat up between 60 and 70 percent of a department’s total budget.1 And it’s even worse in IT – there, these run-the-business activities often consume more than 80 percent of all IT spending.
That’s 4/5ths of your entire IT budget. Are you sure that’s using every dollar to the fullest?
Ricoh Business Process Services can help you control costs by utilizing our expansive global delivery network. We will help you create secure, highly streamlined processes that make your organization more efficient and effective. Between our applications, cloud or on-premises solutions and on- or offsite process management, your business can save some serious cash. And by providing accurate, timely and complete performance metrics on demand, Ricoh can give you the information you need, when you need it, to make the critical business decisions that help you grow your business.
Examples of Ricoh Business Process Services
There are savings right under your nose, and they can be found in Accounts Payable. It’s been estimated that by shifting to electronic invoicing, your organization can save up to 80 percent on invoicing costs, not to mention the weeks of processing time involved with traditional paper invoicing.2 It can substantially reduce costs, boost productivity and improve processing efficiency throughout your organization.
Ricoh Invoicing Services let you reap the benefits of invoicing electronically while avoiding the costs and disruption of doing it all on your own. Through our secure cloud-based platform, we can improve existing processes and manage them, so your accounting team can focus on their financial management goals, rather than invoicing. And through it all, we will ensure that you always have the flexibility you need to manage change at the pace you prefer. Best of all, your buyers and suppliers can continue receiving and sending invoices in whatever format they like, to avoid any potential disruption to your business.
Digital Mail Room Services
Having fast access to your critical information is what keeps your business moving. We offer sophisticated scanning and indexing functionality that quickly digitizes incoming mail, extracting important information and distributing it to the right recipients. Every facet of the digital mailroom, including greater document security, regulatory compliance and accountability,can be managed by Ricoh, so that your mobile and remote workers get their mail instantly, with lower costs and less hassle. And most importantly, customers are better served with faster access to accurate information.
For law firms and legal departments, managing electronically stored information so that it’s easy to find exactly what you need is absolutely vital. Ricoh’s eDiscovery Services provide customized support throughout the entire electronic discovery process — including data forensics, electronic discovery, document imaging, document coding, hosting and review. Through this process, we’ll work with you to tailor a solution which we will manage, that includes not only the latest technology, but also the expertise, discipline and flexibility you need to keep on top of your information.
Mass Customer Communications Services
Businesses today face a perfect storm of increasingly demanding customers coupled with an ongoing need to reduce operational costs while improving data scrutiny in an environment of greater regulatory compliance. The result is a unique opportunity for organizations with large number of end-user customers to re-engage with them while streamlining their business processes. Ricoh Mass Customer Communications Services gradually migrate you customers from existing paper-based communications to a digital environment over a phased period via targeted and personalized marketing campaigns. The customer experience is enhanced by receiving information in the preferred format resulting in improved perception and increased customer retention rates. A gradual migration to electronic communications delivers significant cost saving advantages, while all data and communications are available to clients 24/7 via the secure Ricoh cloud.
1 Hunter, Richard and Sanil Solaki, “Game Changers: Five Ways to Help the CIO Move IT From a Culture of Cost Cutting to Generating Value,” Gartner, January 30, 2014.
2 E-Invoicing/E-Billing – The catalyst for AR/AP automation, Bruno Koch, Billentis, April 2013, Sponsored by Ricoh