In order to take your business to the next level, you need more than just a plan and a good idea. You need the right business processes, powered by the latest technologies and delivered by top talent from around the globe. When you have them, your business will:

  • Better adapt to fast-changing conditions
  • Improve employee and customer satisfaction
  • Reduce operating costs and boost your bottom line

Seeing these benefits for your business is just a step away with Ricoh. Through a unique delivery model that is more flexible than traditional Business Process Outsourcing (BPO), we begin by helping you evaluate the way that information flows within your business – from start to finish. Then, we’ll help you redesign, implement and manage an enhanced set of business processes that’s based on our decades of experience and tailored to your unique needs.

A faster, more agile business

A faster, more agile businessEvery business is different, so we never take a one-size-fits-all approach. We look at your methods and needs first, in order to find the right ways to streamline and optimize your processes and help grow your business. But though the methods may be different depending on the business, our end goal is always the same: to help your employees, customers, distributors or resellers get anytime, anywhere access to critical business information in the format that is most useful to them. And we always tailor our approach so that your organization can be more agile and responsive to changes in your marketplace. No matter what your needs, Ricoh can help.

Improved employee and customer satisfaction

Improved employee and customer satisfactionTime isn’t just money. It’s also customer goodwill. After all, who wants to be on hold for two hours?

Ricoh Business Process Services can help you deliver a quality customer experience by making your customer-facing employees’ lives easier, as well as those of your customers, distributors or resellers. But the benefits extend far beyond the customer experience. From HR to the mailroom, Ricoh Business Process Services can empower employees, boost productivity and foster collaboration and communication across departments.

It all starts with freeing front-line sales and service staff from routine document and information management tasks, so that they can focus on delivering a more personalized customer experience. Then, we look at what’s going on behind the scenes, to see if there are improvements that can be made to promote efficiency and employee engagement across the organization.

With better processes, your teams can collaborate across departments to provide a first-class experience, both internally and externally, and help deliver timely, high quality products and services to your customers.

More efficiency, less overhead

More efficiency, less overheadAccording to research firm Gartner, it’s not uncommon for standard, run-the-business type of activities to eat up between 60 and 70 percent of a department’s total budget.1 And it’s even worse in IT – there, these run-the-business activities often consume more than 80 percent of all IT spending.

That’s 4/5ths of your entire IT budget. Are you sure that’s using every dollar to the fullest?

Ricoh Business Process Services can help you control costs by utilizing our expansive global delivery network. We will help you create secure, highly streamlined processes that make your organization more efficient and effective. Between our applications, cloud or on-premises solutions and on- or offsite process management, your business can save some serious cash. And by providing accurate, timely and complete performance metrics on demand, Ricoh can give you the information you need, when you need it, to make the critical business decisions that help you grow your business.