Increasingly, CIOs are recognizing the integral role that IT will play in their business growth over the coming years1 – particularly, in how a strong IT infrastructure allows for anytime, anywhere access to critical business information. However, they also recognize that most businesses are not yet at a place where they can take full advantage of these benefits. And while new technologies and data aggregation methods are showing significant business promise, they also bring with them new challenges and increased demands on your IT staff.
To ensure they can successfully meet these challenges, you need to find ways to ensure that your IT people can continue to:
- Keep your organization up and running productively;
- Successfully defend against security threats and downtime;
- Enhance efficiencies and reduce operating costs.
Ricoh IT Infrastructure Services are designed to keep your business operations online, running and always available for your customers—as well as maximizing the productivity of your employees, partners and suppliers.
Of course, we provide an integrated comprehensive menu of IT services and solutions, and provide you with the latest hardware and software, including client PC, servers, network equipment, tablets, operating systems and anti-virus tools. But more importantly, we’ll work with you directly to design, build and optimize a unique IT infrastructure that fulfills your particular business needs. And we’ll help you manage it all through remote or on-site support.
The result? You maintain your competitive edge when your IT staff is able to focus on more strategic business issues – because they know that Ricoh is there to handle the day-to-day maintenance and monitoring work.
Keep your organization up and running productively
Your infrastructure needs continual monitoring to ensure that your employees have the tools they need to work as productively as possible. As many CIOs turn to new mobile technologies and enhanced cloud technology to grow their business2, it’s all the more important to know exactly where you need to scale up — or down — to support your workforce. Ricoh can help.
Successfully defend against security threats and downtime
One of the greatest dangers to the security of your infrastructure is falling behind in updating and patching software, making regular backups and keeping on top of user authentication, access control and training. Unfortunately, these are often the first tasks an overburdened IT staff falls behind on. And with the increasing importance of mobile workers and the prevalence of BYOD (“Bring Your Own Device”) workplaces, malicious hackers have more potential targets than ever before. With Ricoh, you can prevent these time-consuming tasks from slipping through the cracks and putting your organization at risk.
Enhance efficiencies and reduce operating costs
Boosting organizational efficiency is one of the top goals of CIOs3, and IT can help fulfill this mission by working with Line of Business managers to find the best solutions to streamline business processes, making them more efficient and less costly. It’s not an easy bridge to build — but an experienced partner can help pave the way.
Examples of Ricoh IT Infrastructure Services
Managed IT Services
Small and mid-size businesses often are forced to rely on a limited number of overburdened in-house staff for network management. This can leave vital functions at risk, and endanger disaster recovery efforts, applications management and even network security. And the proliferation of mobile technology, tablet use and cloud-based storage is putting an even greater strain on established network management processes.
Ricoh Managed IT Services isn’t just an affordable, effective alternative – it’s the peace of mind you’re looking for. Our services include 24/7 support, remote monitoring and remediation, anti-virus/malware software and updates, OS patching, application and on-site support. And we’ll help secure your data no matter what happens through on-site, off-site and cloud-based backups.
Hosted Server/Hosted Desktop (IaaS)
With Ricoh, you can enjoy benefits of virtualization without the time, costs and resources you’ll need to deploy and maintain your own. Software that’s traditionally located on your desktop is instead housed and managed on servers in our secure data centers, easily accessible through a web browser. Plus, we can also deploy, manage and support your organization's virtual server environment through a cloud application platform. That way, your employees have the resources to work as productively as possible, anytime, anyplace.
Consultancy & Transformation
The easier it is for information to flow through an organization, the less it costs your business. We can work with IT and managers to analyze your processes to find greater efficiencies and cost reductions. We’ll advise on ways to streamline these processes through IT solutions, and provide a clear roadmap for change that works for all of your employees. And we’ll help your IT staff integrate the latest technologies into your business, so that you’re seeing the greatest benefit to your bottom line.
1 2013 CIO insights from the Global C-suite Study – IBM, November 2013
2 Harvey Nash CIO Survey 2013
3 2013 CIO insights from the Global C-suite Study – IBM, November 2013