Your ability to get the right information to the right person at the right time faster than your competitors is fundamental to your growth. One sure-fire way to frustrate customers and employees alike is to have complicated and cumbersome document processes that deliver information too late, inaccurately, or not at all. If key information related to business intelligence and strategic planning is buried in the wrong form, it’s useless. No matter where they work, today’s workers can’t excel without the systems and processes to best manage information for them.
To rise above these challenges and gain a competitive edge, you need to harness the power of your information so that you can:
- Respond faster for better customer satisfaction;
- Get more value out of information;
- Get the best return on your investment.
Ricoh Managed Document Services encompass the three fundamental elements of document management: capture (the creation of information), transform (how information moves around a business) and manage (processing information in a way to add business value). Before deploying Managed Document Services, we study how your business accesses, uses and stores both print and electronic information. By looking at your devices and printed information, we work to optimize that infrastructure to make sure your employees have the right support to do their jobs effectively. We then look at user input and output behavior (what they print and why). We apply printing management technologies to maximize productivity, eliminate waste and costs, and govern the information. Then, with a careful eye on related information security issues, we adapt and optimize those processes to make them more efficient and effective—and help you manage that change more effectively. Ricoh works with you every step of the way and adapts our recommendations to your business model to create a journey of continuous improvement.
Respond Faster for Better Customer Satisfaction
Streamlining document processes helps customer-facing employees handle tasks with ease, and enables them to deliver the kind of personalized service that results in meaningful customer satisfaction and loyalty. According to a recent Forrester global study, decision-makers (79 percent) and individual contributors (89 percent) all admit that there’s a gap between the customer experience they can deliver and what the customer wants.1 Customers expect—and deserve—efficient and well-informed service, and equipping your customer-facing workers with the right systems and processes positions them to deliver. And that level of service gives you the competitive advantage that helps to grow your business.
Get More Value out of Information
Whether it’s print or digital, Ricoh Managed Document Services are all about moving information freely throughout your entire organization. When you’ve made information available, adaptable, searchable, intelligible, portable and reusable, you have enhanced your ability to satisfy employees and customers, preempt competitors and run your business more profitably.
The benefits to your employees cannot be overstated. For maximum engagement and productivity, they need consistent access to information using the tools and technologies they’re familiar with. Ricoh Managed Document Services aligns our skills, technology and experience with the ways people prefer to work—accelerating performance, productivity, and enabling you to adapt quickly to a changing business environment.
Get the Best Return on Your Investment
Increased productivity resulting from improved processes can yield financial rewards for your organization. For example identifying bottlenecks wastage, production flow, trends and resource usage for your printed documents. Ricoh carefully controls the costs of your new and improved business processes. We also prepare your employees to deal with the specific changes they’re experiencing. You’ll get the best return on your investment by ensuring employees know how to adapt to change—and understand why change is beneficial to both the organization and the individual.
Examples of Ricoh Managed Document Services
Acting as a single point of contact for non-Ricoh brand document solutions enables Ricoh to minimize the time and effort required on your part to handle vendor relationships. We manage and measure day-to-day activities, and Service Level Agreement (SLA) compliance to enable you to benefit from consistent services levels. Through this approach, you are able to leverage greater spending with fewer vendors to help you manage costs.
Output Cost Management
Across sectors, organizations are seeking new ways to trim back-office costs without compromising service quality or customer satisfaction. Ricoh Output Cost Management solutions span a variety of flexible offerings for guiding users to optimal resources. By helping them choose the right device and settings for each print job, Ricoh enables organizations to optimize print volumes, quality and costs. Every Output Cost Management engagement begins with an assessment designed to capture fleet volumes, user-to-device ratios, print workflows and common applications. With these insights, Ricoh works with you to implement tools for routing print jobs, controlling access and reducing waste, allocating and charging back output costs, and centralizing reporting and management of the output environment.
1 “The New Workplace Reality: Enterprises Must Capture The Soul And Spirit Of The Emerging Worker”, A Forrester Consulting Thought Leadership Paper Commissioned By Ricoh, December 2013